Delivery, Cancellation & Refund Policy

Last updated: 2026-10-23

Divya Luxury Foods Pvt. Ltd. supplies business customers on the basis of confirmed quotations and orders. No online payments are taken on this website. This page sets out our general approach; the terms confirmed for your account or order take precedence.

Delivery

• We are based in New Delhi and supply customers in Delhi NCR and across India.
• Delivery method, schedule and any delivery charges are confirmed with your quotation or order, based on your location and order.
• Frozen and chilled products are dispatched from our cold storage and checked for shelf life before dispatch.
• Please inspect deliveries on receipt — temperature, packaging, dates and quantities — and store frozen products immediately.

Order changes and cancellation

• To change or cancel an order, contact our team as early as possible by phone, WhatsApp or email.
• Orders that have not yet been dispatched can usually be changed or cancelled.
• Because frozen and perishable food cannot be resold once it has left our cold chain, dispatched or delivered orders generally cannot be cancelled, except as described below.

Quality concerns, returns and refunds

• If a product is damaged, incorrect, or does not meet the agreed specification, please inform us on the day of delivery with photos, the invoice number and batch details.
• We will review the concern and, where it is confirmed, arrange a replacement, credit note or refund as agreed with you.
• Approved refunds are made to the original payment method or account within a reasonable time, as agreed with your account.
• We cannot accept returns of products that have been stored incorrectly after delivery or have left the cold chain.

Contact

Email divyaluxuryfoods@gmail.com or call us using the numbers in the footer.